Edge IT has helped our growing company with our IT needs in several ways. They have designed and maintained our cloud server and a network configuration that allows us access to necessary programs and files anywhere anytime, all located at Edge IT’s facilities. Phil and the Edge IT team continue to be our “go to” for the implementation and support of any new PC or software needs. They are on call for us 24/7 for any issues may have and always respond and address our issues in a very timely manner. I rely heavily on Phil to help with all types of IT related questions and support. The Edge IT team is always professional, personable, and supportive.
At Hays, we must be available to our clients 24/7/365 to respond if their home or business is damaged by water, fire, or storms. Edge IT has been a valuable partner in helping us establish and manage our IT systems and infrastructure. Over the past 10 years, they have played a major role in updating our entire network infrastructure and backup recovery systems. Edge IT also helped us many times at all hours of the day and night. They treat us like a valuable customer every time – no matter the issue or time of day. Every Edge IT employee we’ve worked with is helpful, knowledgeable, and goes out of their way to provide exceptional service. An example of this is when their owner spent 24 hours straight working with our IT Manager to restore service when our company was hit by a dangerous Crypto Virus. Edge IT truly allows us to be available to our clients 24/7/365. I highly recommend Edge IT!
As a public accounting firm, Huth Thompson LLP believes that the integrity of our client data is of utmost importance to us. Edge IT, Ryan Edgell, and his team have been strategic partners in designing the appropriate network security protocols that we need to protect our clients and our firm. They have assisted us with implementing the latest firewalls, intrusion prevention and detection tools, and advised us on updating our cybersecurity policy. Throughout the years they have helped us design and maintain our servers and our network configuration needs. We feel that they are a key component in helping us meet our goals as CPA’s and trusted advisors.
As a County Commissioner intent on keeping our county up to date with the latest in technology, I want to acknowledge Edge I.T. for the good work they have done for us. Ryan Edgell and his team have helped us in centralizing our I.T. efforts. They have helped us stay within budgetary constraints, allowing us to cooperate with an adjacent county for reciprocating our daily backups in case of a disaster in either county. They have helped us in many areas, including: continuous monitoring of spam, malware, ransomware; development of a process for logical PC and server replacement; and leading an effort to manage a redundant network for our fiber connectivity to all county departments.Because of the positive experiences I’ve had with Edge I.T. in my role as County Commissioner, we hired them to help us with our 13 store operation in Indiana and Ohio. Edge I.T. helps oversee our company’s I.T. department at Bane-Welker Equipment.
Hancock County 911 has used Edge I.T. for about one year now. During that time they have maintained our Computer Aided Dispatch (CAD) system servers. Edge I.T. performs server updates and is there anytime we have a version change for our CAD. Edge I.T. is also on call for us 24/7 for any issues with those servers. Anytime that we have needed them, day or night, they have been there for us immediately. We have had such a good experience with Edge that we recently extended our contract with them for another year.
Edge IT helped our marketing company out when we needed it most. Our computers crashed in January of 2015 and we lost a good deal of original art files – everything from entire website art to logos to print and billboards. Edge IT used their computer forensics to recover all our files. It turned out, we did not have a sufficient backup program installed. Edge helped us not only recover our files, but with solutions for better file management, which allows our company to be much more efficient. Now we look to them for advice on all things IT! They are personable, professional and effective. We highly recommend them.